Cultural Competence Toolkit

May 15, 2023

Purpose

Our goal is to build editorial guidelines for the "Digital Equity" website to foster cultural competency and effectively tackle the digital divide issue. These guidelines aim to support educators in producing inclusive and informative content that promotes awareness and inspires proactive measures.

Developing cultural competence helps us understand, communicate with, and effectively interact with people across cultures. It gives us the ability to compare different cultures with our own, and better understand the differences. By enhancing this type of awareness, we are able to actively communicate in a consistent tone that matches user accessibility regarding the digital equity website. 

Overview

Overview

1

Cultural sensitivity

Editors should be mindful of cultural differences and avoid using language or imagery that could be offensive or insensitive to certain cultural groups.

2

Local Context

Editors should be aware of the local context in which the content will be consumed and adapt their content accordingly. This could include local idioms, cultural references, and customs.

3

Inclusivity

The toolkit should include guidance on how to make content more inclusive by avoiding stereotypes and promoting diversity.

4

Translation

If the project aims to reach people from different cultural backgrounds who speak different languages, the toolkit should include guidelines for translation, such as the use of translation software or working with professional translators.

Define

Defining what the toolkit covers as well as how our team defines The Digital Divide, Cultural Competency, and Editorial Guidelines in terms of Digital Equity.

  • The digital divide refers to unequal access to and use of digital technologies, creating disparities among individuals and communities. It includes the access divide (unequal distribution of internet connectivity), usage divide (disparities in digital skills and online engagement), and relevance divide (limited access to relevant digital content). Factors such as socioeconomic status, geography, culture, and age influence the divide. It hinders opportunities for education, employment, and civic participation. Components that go into the term are:

    Access divide: Unequal distribution of internet connectivity, hardware devices, and digital infrastructure across different communities and demographics. This includes disparities in broadband access, availability of computers or smartphones, and infrastructure in rural or underserved areas.

    Usage divide: Disparities in the frequency and extent of internet usage, digital skills, and online engagement among various groups. This includes differences in internet usage patterns, digital literacy levels, and proficiency in using digital tools and technologies.

    Relevance divide: Discrepancies in access to relevant and meaningful digital content, services, and applications that cater to diverse cultural backgrounds and needs. This includes limited availability of content in local languages, lack of culturally relevant resources, and exclusion from digital platforms or services.

    Example: “ The urban neighborhood's residents are well-versed in using digital technologies, accessing online resources, and engaging in online activities for education, employment, and social interactions. They have developed digital skills and are comfortable navigating the digital landscape. On the other hand, in the rural community, limited exposure to digital tools and resources has resulted in lower levels of digital literacy and less frequent use of online platforms and services.”

  • Cultural competency is the skill of effectively engaging with those of diverse backgrounds. It surrounds the ability to be considerate, respectful, and understanding of cultural differences while working with others. Components that go into the term are:

    Reflecting the diversity of the target audience: Ensure that the website content is inclusive and representative of the diverse cultures, languages, and backgrounds of the community.

    Avoiding stereotypes and biases: Use language, visuals, and examples that do not perpetuate stereotypes or reinforce cultural biases.

    Provide context and explanations: When discussing cultural practices, beliefs, or concepts, provide relevant context and explanations to enhance understanding for a broader audience.

    Incorporate multiple perspectives: Include different viewpoints and experiences to foster a more comprehensive understanding of digital equity issues.

    Sensitively address cultural differences: Acknowledge and respect cultural differences when discussing digital access, barriers, and opportunities.

    Example: "Meet Aisha, a high school student from a culturally diverse neighborhood. Aisha comes from a Somali background and has limited access to digital resources due to language barriers and financial constraints. By highlighting Aisha's story, we can shed light on the challenges faced by immigrant communities and the importance of addressing cultural and linguistic barriers in achieving digital equity."

  • Editorial guidelines are rules and standards for creating content. It is made to ensure consistency and quality. For website contents, guidelines typically include requirements related to your brand voice and tone, grammar & style, image contributions, the type of content you want to publish, your audience, and how your editorial process works. The goal of editorial guidelines is to ensure consistency across all messaging.

Use clear and concise language will make the website content accessible to a wider range of readers.

1

Language and Tone

  • Create a welcoming and inclusive tone throughout the content by using inclusive language and addressing readers directly.

  • Consider the potential impact of words and phrases to ensure they are respectful and sensitive to cultural nuances.

  • Refrain from using any language that may discriminate against or marginalize any specific cultural group.

  • Aim for an appropriate reading level, utilizing headings, bullet points, and other formatting techniques to enhance readability.

2

Examples and Case Studies

Incorporate examples that showcase digital equity initiatives and success stories from various cultural backgrounds.

Example: "In our 'Success Stories' section, we feature Carlos, a Latino college student who overcame the digital divide through the support of community organizations. Carlos shares his experience of accessing affordable technology, receiving digital skills training, and securing a job in the tech industry. This case study highlights the positive impact of digital equity initiatives in empowering individuals from underrepresented communities."

Collaboration and Partnerships

Encourage collaboration and partnerships with community organizations, nonprofits, educational institutions, and industry leaders to strengthen digital equity initiatives.

Provide resource references: Include references to external resources, such as research studies, reports, and expert opinions, to support the information provided and demonstrate credibility.

Engage stakeholders: Involve educators, students, parents, and community members in the content creation process through interviews, surveys, and testimonials.

Example: "Through our collaboration with local nonprofits and the university's education department, we conducted interviews with teachers, students, and community leaders. These diverse perspectives and firsthand experiences enabled us to create content that accurately represents the challenges faced by the community and offers practical solutions for bridging the digital divide."

Useful Practices

  • Research the target audience's cultural backgrounds, languages, and preferences. Engage in conversations with community members, educators, and students to understand their specific needs and challenges related to digital equity.

  • Use inclusive language that avoids stereotypes, bias, or discriminatory language.Ensure that visuals and imagery represent diverse cultures and communities accurately and respectfully.

  • When discussing cultural practices or concepts, provide relevant context and explanations to enhance understanding for a broader audience.Avoid assuming prior knowledge of cultural practices or beliefs.

  • Engage with the community, educators, and stakeholders to gather feedback on website content. Encourage individuals from different cultural backgrounds to review and provide input to ensure inclusivity and accuracy.

  • Provide translations or multilingual options for key content, especially essential information and resources. Consider including language options that are representative of the community's diversity.

  • Feature success stories, case studies, and examples that highlight individuals from diverse cultural backgrounds who have benefited from digital equity initiatives.

    Incorporate various perspectives on digital divide issues, considering intersectionality and cultural identities.

  • Partner with local community organizations, nonprofits, and cultural groups that work towards digital equity. Involve these organizations in content creation, ensuring their perspectives and expertise are represented.

  • Regularly review website content for any unconscious biases or cultural assumptions.

    Consider seeking external input, such as cultural consultants or sensitivity readers, to identify potential biases and provide suggestions for improvement.

  • Stay updated on current cultural trends, practices, and conversations related to digital equity. As well as adapting website content and strategies based on feedback and evolving understandings of cultural competency.

Interviewees

Interviews held with specialist experienced with cultural competency. Meetings held over zoom following stakeholder protocols based on each interviewees expertise.

In order to properly create a guide and understand the subject of cultural competency better, it was vital to interview educators who were able to lend a hand in the building process of the toolkit.

  • Digital Marketing Specialist

    A Digital Marketing Specialist at the University of Washington Bothell. Her role involves assisting students with developing website content and managing the ongoing University of Washington Bothell website.

  • UW iSchool Ph.D Candidate

    Currently a Ph.D Candidate at the University of Washington iSchool. She has been a part of the Dear Digital Equity team, assisting students throughout the project.

  • Ph.D Education, University of Washington Professor

    Professor in the School of Interdisciplinary Arts and Sciences at the University of Washington Bothell. He brings extensive experience in game media and interactive design. Utilizing his expertise, he promotes student engagement through creative thinking.

  • Director of Digital Navigation Services Goodwill Industries of the Rainier and Olympic Region.

    An experienced workforce development professional with a strong commitment to diversity, equity, and social impact. Have designed and managed programs in education, STEM, and cultural relevance, focusing on empowering young people. Currently Nancy is Director of our project, she gave us a lot of constructive and forward-looking suggestions from different perspectives, letting us know what is more feasible.

  • M.Ed, Environmental Education

    A dedicated STEM educator who actively advocates for equitable representation, reduced inequality, and empowerment of youth in terms of environment.

Meet the Team